🛎️ MedX Education – Service Policy
At MedX Education, we are committed to offering students transparent, reliable, and supportive services as they plan to pursue MBBS abroad. This Service Policy outlines the scope, expectations, and terms related to the services we provide.
📘 1. Overview of Services
We provide the following services to aspiring MBBS students:
- Career counseling and admission guidance
- University selection and application assistance
- Documentation and visa support
- Pre-departure briefing and travel arrangements
- Post-arrival support in Russia
All services are tailored to ensure a smooth transition for students pursuing medical education abroad.
🎯 2. Service Objectives
Our services aim to:
- Help students make informed career decisions
- Ensure accurate and timely university applications
- Provide full support in the admission and relocation process
- Maintain transparent communication throughout every stage
🧾 3. Eligibility & Usage
- Our services are available to students who have completed or are completing 12th grade with relevant subjects (Physics, Chemistry, Biology).
- Students (and their parents/guardians) must provide accurate and honest information during the counseling and application process.
- Misrepresentation of documents or personal details may lead to service suspension.
💳 4. Service Charges
- We offer both free and paid services.
- Paid services (such as visa support or document authentication) will be clearly communicated before initiation.
- All payments must be made through official MedX Education channels. Receipts will be provided for every transaction.
📅 5. Timeline & Delivery
- Service timelines may vary based on university deadlines, embassy processing times, and individual student preparedness.
- We strive to provide realistic timelines and regular status updates.
- Delays caused by third parties (e.g., universities, embassies) are beyond our direct control.
🔄 6. Refund Policy
- Fees paid for services that have already been rendered are non-refundable.
- In cases where a student is unable to proceed due to official rejection (e.g., visa denial), partial refunds may be considered on a case-by-case basis.
- Refund requests must be submitted in writing within 15 days of service termination.
🔐 7. Confidentiality
- We ensure that all student data is stored securely and shared only with relevant parties (e.g., universities, embassy officials) when necessary.
- No data is sold, rented, or shared with third-party marketing agencies.
📞 8. Support & Communication
- Students can reach out to our support team via phone, email, or live chat during business hours.
- Our counselors are trained to provide prompt, respectful, and accurate responses to your queries.
⚖️ 9. Limitation of Liability
- While we take every measure to assist you accurately, final decisions such as visa approval or university acceptance are at the discretion of third-party entities.
- MedX Education is not liable for any direct or indirect loss arising from such decisions.
📄 10. Updates to This Policy
We may revise this Service Policy occasionally to reflect updates in process, laws, or best practices. All changes will be published on this page.
